International Patient Services at Istiklal Hospital – A Comprehensive Treatment Experience

With the rapid advancement of medical care in the Hashemite Kingdom of Jordan and the increasing demand for advanced medical services and high-quality healthcare, Istiklal Hospital established the International Patient Services Office to provide a safe and comprehensive treatment experience for patients coming from outside Jordan. The office aims to facilitate the reception of international patients and offer complete medical and logistical services that meet the highest standards of quality, comfort, and patient satisfaction.

The International Patient Services Office accompanies patients throughout their entire treatment journey – from the initial communication while still in their home country, through arrival, treatment at the hospital, and finally their return home after completing medical care. This ensures a smooth, comfortable, and well-organized experience for every patient.

Backed fully by the management of Istiklal Hospital, the office serves as a leading destination for medical tourism and a specialized center providing exceptional services to international patients, consistently achieving high patient satisfaction and fulfilling treatment expectations.

Responsibilities of the International Patient Services Office

• Full oversight of office operations by the Head of International Patient Services, reporting directly to the CEO of Istiklal Hospital.
• Coordination with contracted partners under formal agreements with the hospital.
• Receiving medical reports via email, phone calls, WhatsApp, or in-person visits.
• Reviewing reports with specialized consultants to evaluate the condition and prepare an accurate treatment plan.
• Providing an initial cost estimate prior to the patient’s arrival, with treatment options suitable for all patient categories.
• Deploying a medical team to receive patients and companions at the airport, border crossings, or any location specified, including emergency cases.
• Continuous monitoring of all treatment stages to ensure smooth procedures and high-quality care.
• Offering air medical evacuation services to and from the hospital, and globally, for eligible cases.
• Participation in medical conferences and exhibitions to promote medical tourism and raise awareness of hospital services internationally.

Services Offered by the International Patient Services Office

The office provides a comprehensive package of medical and logistical services to guarantee a safe, fast, and comfortable treatment journey, supervised by a qualified medical team and adhering to international standards for quality and patient safety:

• Receiving and reviewing medical reports by specialized consultants prior to patient arrival.
• Assisting with medical visas and arranging flights and hotel accommodations at preferential rates through approved providers.
• Receiving patients and companions from the airport via fully equipped vehicles or ambulances, depending on health status.
• Fast coordination of medical appointments with consultants, including direct hospital admission when required.
• Expediting medical support services, such as laboratory tests, imaging, and pharmacy services, with minimal waiting time.
• Ensuring patient comfort and privacy, including provision of premium hospital rooms and hotel-like amenities.
• Daily follow-up by the office team to promptly address patient or companion needs.
• Providing all necessary medical supplies and prescribed medications during treatment.
• Enabling patients to track their medical reports and test results through the hospital’s app.
• Delivering detailed medical reports in both Arabic and English upon discharge, including diagnosis, treatment plan, and follow-up instructions.

With Istiklal Hospital’s International Patient Services, every patient experiences a well-organized, safe, and efficient treatment journey, reflecting the hospital’s commitment to world-class medical tourism services in Jordan, while ensuring patient comfort and full satisfaction.